Refund policy

RETURNS

We are proud of the quality and the range of our gifts, and all our items are inspected before they are dispatched. If the products arrive defective or damaged we will exchange the product or offer a refund.

You have 30 days from receipt in which to return your order.

To complete your return, we require a receipt or proof of purchase.

You will have to pay the return cost of postage.

Please contact us within 7 working days from the day after the delivery day.

Return it to us with the products original packaging and labels within 30 days of receipt.

All goods to be in a new and unused condition together with a copy of your original receipt.

When shipping an item back to us item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

It you have decided not to keep the product then unfortunately we cannot refund the cost of the original postage or the return postage. However in the highly unlikely event that the goods are faulty then we will refund postage.

If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.

Full returns address with telephone number and email address.

LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@emaandboo.co.uk.

Shipping
To return your product, you should mail your product to:
Ema and Boo
43 Station road
London
GB
E12 5BP